Help Center
If you have a question about a specific feature, please check our featues page. If you can't find what, you are looking for, please open a support ticket.
Go to features page Go to the Ticket Center
Search help articles
Help Articles
General
How do I get Bitcoin?
How can I delete my account?
How can I pay with PayPal?
I cannot login on a supported website
My payment with Bitcoin was not successful
How can I use premiumize.me with my browser?
Are the premium packages one time payments or a recurring subscription?
How fast can I download from premiumize.me?
How much data can I store in the cloud?
What information do you log and for how long?
My bank refused the credit card payment
Where to redeem a voucher code?
How to pay by CashToCode (cash payment at retail store)
The retail store does not know CashToCode
CashToCode Employee Instructions
CashToCode FAQ
Can I pay by Paysafecard?
How many devices can be used?
Are you offering a free trial?
Unknown downloads or point usage, what now?
Technical and Plugins
My download speed is very low
How to remove the magnet link handler in Google Chrome
I get the error message "502 - Access denied to your node"
Remove captchas in jDownloader by disabling the free-mode
How to use SIP with Premiumize.me VoIP service?
How to use a Chromecast and Airplay with Premiumize.me
I cannot authenticate in programs and tools
How to pair an app with Premiumize.me
How to disable IPv6 (for VPN)
jDownloader does not work with booster points
Services
How do I use Local-Access (VoIP)?
How can I access my cloud storage?
Do I need to use a VPN?
How secure is the VPN service?
What happens to files in the cloud when premium expires?
Do you offer a free mode?
How I can be your reseller?
A certain service does not work. What can I do?
How much can I download