Help Center
If you have a question about a specific feature, please check our featues page. If you can't find what, you are looking for, please open a support ticket.
Go to features page Go to the Ticket Center
Search help articles
Help Articles
General
How do I get Bitcoin?
How can I delete my account?
How can I pay with PayPal?
I cannot login on a supported One-Click-Hoster or Website
My payment with Bitcoin was not successful
How can I use premiumize.me with my browser?
Are the premium packages one time payments or a recurring subscription?
How fast can I download from premiumize.me?
How much data can I store in the cloud?
Does my ISP take notice of torrent downloads?
What information do you log and for how long?
How to download torrents anonymously?
Do you seed torrent files?
My torrent is stuck on Loading name.
My bank refused the Credit Card payment
Where to redeem a voucher code?
How to pay by CashToCode (Cash payment at retail store)
The retail store does not know CashToCode
CashToCode Employee Instructions
CashToCode FAQ
Can I pay by PaySafeCard?
How many devices may be used?
Are you offering a free trial?
Unknown downloads or point usage, what now?
Technical and Plugins
My download speed is very low
How to remove the magnet link handler in Google Chrome
I get an error in SABnzbd
I get the error message "502 - Access denied to your node"
Remove captchas in jDownloader by disabling the free-mode
How to use SIP with Premiumize.me VoIP service?
Do I need to install a download manager or torrent client?
How to use a Chromecast and Airplay with Premiumize.me
I cannot authenticate in programs and tools
How to pair an app with Premiumize.me
How to disable IPv6 (for VPN)
Services
How do I use Local-Access (VoIP)?
How does the Torrent-Downloader work?
How can I access my cloud storage?
Do I need to use a VPN?
How secure is the VPN service?
What happens to files in the cloud when premium expires?
Do you offer a free mode?
How do porn sites work?
How I can be your reseller?
A certain service does not work. What can I do?
How much can I download
Will you clog my bandwidth like p2p and torrent traffic?
How can I download password encrypted usenet archives to my cloud?