Disabling Security and Filtering Features from ISPs and VPNs

Some Internet providers and VPN services include built-in security or filtering functions that automatically block certain websites, connections, or types of traffic. While these tools are intended to enhance online safety, they can also interfere with legitimate services. In particular, they may incorrectly block downloads from Premiumize.me.

To ensure full functionality, we recommend disabling these features by following the provider-specific instructions in this article.

Internet Service Providers (ISPs)

North America

United States of America

• Spectrum

• Xfinity (Comcast)

• AT&T

• Verizon Fios

• Ziply Fiber

Canada

• Bell Canada

• Rogers

• Primus

• Eastlink

Caribbean

• Flow

Europe

United Kingdom

• Virgin Media

International

• Starlink

VPN Services

• Surfshark

• ExpressVPN

• NordVPN

• IPVanish

• Private Internet Access (PIA VPN)

• ProtonVPN

• PureVPN

• Vanish VPN

• Award VPN

Routers

• TP-Link (Deco 6E / Archer)

• Asus

• Netgear (Orbi/Nighthawk)

• Linksys

• Wavlink

Your internet service provider, VPN provider, or router is not listed? You may still be affected by this issue. Please understand that we cannot provide instructions for every service provider, so please contact your provider directly for further information and support. Please let us know how you made the setting and we will add your provider to this list.

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Internet Service Providers

AT&T (ActiveArmor)

• Open the Smart Home Manager app

• Tap the chat bubble, type Disable ActiveArmor and confirm the prompt

• Check in the app or router gateway to ensure that Home Network Security = Disabled

• Note: If you are using ActiveArmor Advanced (paid version), first cancel your subscription in the app

More information: https://www.att.com/support/article/u-verse-high-speed-internet/KM1399140/

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Bell Canada

• Open the Bell Wi-Fi app and go to Connected devices → Disable restrictions

• Alternatively access your Home Hub (192.168.2.1), log in and go to Access Control → Delete schedules / Unblock devices

• Note: If McAfee Security from Bell is active, disable via the app (Parental Controls → Turn Off)

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Eastlink

• Open the eero app and go to Discover → Security & Privacy

• Toggle Advanced Security / Ad Blocking to off

• In Profiles: remove content filters or delete profiles

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Flow

• Open the My Flow app or web portal and go to Internet Settings → Web Filtering / Family Filter

• Toggle Off or Opt Out

• Restart your router

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Primus

• Open the TP-Link Deco app and go to HomeShield → Parental Controls

• Remove or disable all active profiles

• Confirm Network Security features (ad blocking, safe search) are toggled off

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Rogers

• Open the Rogers Ignite WiFi Hub app or online portal and go to Parental Controls / Ignite WiFi → Profiles

• Remove or disable filters/schedules

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Spectrum

• Open the My Spectrum app and go to Services → Internet → Security Shield → View All → Security Shield Settings

• In Advanced Settings, toggle Security Shield OFF

• If hidden, scroll past the chat icon in the app

• Reboot your router for changes to take effect

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Starlink

• Open the Starlink app and go to Settings → Router → Content Filtering

• Select No Filtering (instead of Malware or Malware+Adult)

• Save and restart your router

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Verizon Fios

• Open the My Fios app and go to Internet → Network Settings → Home Network Protection / Parental Controls → Off

• Alternatively access your router dashboard (myfiosgateway.com or 192.168.1.1), log in and go to Parental Controls/Advanced Security → Disable

• Note: If McAfee-powered HNP is active, disable via the app

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Virgin Media

• Open My Virgin Media and go to Account Settings → Online Security → Web Safe

• Toggle both Child Safe and Virus Safe to Off

• Restart your hub to apply

• If it re-enables itself, contact support or bypass with a custom DNS

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Xfinity (Comcast)

• Open the Xfinity app and go to Security → Advanced Security → Turn Off

• Alternatively open the website, log in and go to My Services → xFi Advanced Security → Disable

• If there is no toggle, simply ask Xfinity customer support to manually disable enhanced security

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VPN Services

Award VPN

• Open the Award VPN app and go to Settings

• Toggle Web Filtering / Security Filter to Off

• Reconnect the VPN connection

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ExpressVPN

• Open the ExpressVPN app and go to Settings / Preferences → Privacy & Security

• Toggle Threat Manager and any Ad/Tracker Blockers to Off

• Reconnect the VPN connection

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IPVanish

• Open the IPVasnish desktop app and go to Preferences → Threat Protection → Off

• For mobile devices or TV boxes open the app and go to Settings → Advanced Protection → Threat Protection → Off

• If you are using NordVPN on Linux CLI enter ipvanish set threat_protection off

• Reconnect the VPN connection

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NordVPN

• Open the NordVPN desktop app and go to Settings → Threat Protection → Turn Off all filters

• For mobile devices open the app and go to Settings → Threat Protection Lite → Off

• If you are using NordVPN on Linux CLI enter nordvpn set threatprotectionlite off

• Reconnect the VPN connection

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PIA VPN (Private Internet Access)

• Open the PIA app and go to Settings → Privacy

• Toggle MACE (ad/malware filter) to Off

• If you are using NordVPN on Linux CLI enter nordvpn set threatprotectionlite off

• Reconnect the VPN connection

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ProtonVPN

• Open the ProtonVPN app and go to Settings → NetShield → Off

• Reconnect the VPN connection

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PureVPN

• Open the PureVPN app and go to Settings

• Toggle Web Filter / App Blocker → Off

• Save and reconnect the VPN connection

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Surfshark

• Open the Surfshark app and go to Settings → VPN Settings / Features → CleanWeb → Off

• Reconnect the VPN connection

• Please note: This setting must be made separately on each device.

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Vanish VPN

• Open the Vanish VPN app and go to Settings → Content Filter / Ad Blocker → Off

• Reconnect the VPN connection

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Routers

Asus

• Access your router dashboard (router.asus.com) and go to AiProtection → Parental Controls

• Turn filters to Off and disable any Web & Apps Filters

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Linksys

• Open the Linksys app and go to Menu → Parental Controls → Disable for each device

• Alternatively open the router dashboard (linksyssmartwifi.com), log in and go to Parental Controls → Off

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Netgear (Orbi/Nighthawk)

• Open the Nighthawk app and go to Security

• Toggle Netgear Armor (Bitdefender) to Off

• If Circle Parental Controls is active, disable it

• Alternatively open the router dashboard (192.168.1.1), log in and go to Advanced → Security → Parental Controls / Access Control → Disable

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TP-Link (Deco 6E / Archer)

• Open the TP-Link Deco or Tether app and go to HomeShield → Parental Controls

• Disable or delete available profiles

• Go to Network Security and turn Real-Time Protection, Intrusion Prevention, Ad Blockers off

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Wavlink

• Open the router dashboard (192.168.10.1 or wavlogin.link) and go to Advanced → Parental Control → URL Filter

• Remove all filters or disable the feature

• Save and restart your router