Please have a look at existing help articles below. If you don't find what you are looking for, please open a support ticket.
How do I get Bitcoin? How can I delete my account? How can I pay with PayPal? I cannot login on a supported website My payment with Bitcoin was not successful How can I use premiumize.me with my browser? Are the premium packages one time payments or a recurring subscription? How fast can I download from premiumize.me? How much data can I store in the cloud? What information do you log and for how long? My bank refused the credit card payment Where to redeem a voucher code? How to pay by CashToCode (cash payment at retail store) The retail store does not know CashToCode CashToCode Employee Instructions CashToCode FAQ Can I pay by Paysafecard? How many devices can be used? Are you offering a free trial? Unknown downloads or point usage, what now? Where do I find my support tickets My download speed is very low How to remove the magnet link handler in Google Chrome I get the error message "502 - Access denied to your node" Remove captchas in jDownloader by disabling the free-mode Zippyshare does not work properly in jDownloader How to use SIP with Premiumize.me VoIP service? How to use a Chromecast and Airplay with Premiumize.me I cannot authenticate in programs and tools How to pair an app with Premiumize.me How to disable IPv6 (for VPN) I have problems with the addon for Firefox jDownloader does not work with booster points How do I use Local-Access (VoIP)? How can I access my cloud storage? Do I need to use a VPN? How secure is the VPN service? What happens to files in the cloud when premium expires? Do you offer a free mode? How I can be your reseller? A certain service does not work. What can I do? How much can I download Do you provide API access for custom addons? How to install apps on Amazon Fire TV using adbLink How to install apps on Amazon Fire TV using Downloader app