I cannot authenticate in programs and tools Back to Knowledgebase

For security reasons, you can only use your personal password to log in to your account on our website. For all other purposes (e.g. jDownloader, Kodi-Addons, VPN, etc.) you need your customer id and your PIN/API-Key (or just your PIN/API-Key). You can find both in your account overview. The only exception is our VoIP offer, but you can find the login data here.

Please note that there are also other authentication methods. More information can be found here.